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Triforte Solutions

Terms of Service

Effective Date: 8 November 2025


Welcome to Triforte Solutions. These Terms of Service (“Terms”) govern all website design, development, maintenance, and related digital services provided by Triforte Solutions (“we,” “our,” “us”). By engaging our services or making a purchase through our website, you agree to these Terms.


General Terms

By accessing our website or purchasing any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy, Refund Policy, and Subscription Policy.


Scope of Services

Triforte Solutions provides Shopify-focused eCommerce solutions, including website design & development, maintenance & support, and consulting services. Each project’s deliverables and timeline will be outlined in a written proposal, quotation, or service order confirmation.



Billing & Payment Terms

Website Design & Development

  • A 50% deposit of the total invoice amount is required to initiate the project.

  • The remaining 50% balance is due upon project completion and submission of the final invoice.

  • Final payment must be made within 7 days of the invoice date.


Maintenance & Support Plans

  • Maintenance services are billed monthly, unless otherwise agreed upon at subscription.

  • Payments must be made within 7 days of the invoice date.

  • Timely payments are required to maintain uninterrupted service.

  • Non-payment may result in a temporary suspension of services until the account is settled.


Accepted Payment Methods

We offer flexible and secure payment options for your convenience:

  • Bank Transfer: Refer to our bank details in your invoice.

  • Online Payment Methods: Credit & Debit Cards, FPX, DuitNow, GrabPay, ShopeePay, Touch ‘n Go, Boost, Maybank QR Pay, and Alipay via HitPay. 

  • Buy Now, Pay Later: Available via ShopeePayLater (subject to eligibility and provider terms).


SCAN OR CLICK TO PAY


Subscription & Online Purchase Options

Maintenance & Support Plans

  • Subscription plans are available at our Shopify Maintenance & Support page.

  • All subscriptions auto-renew until canceled.

  • You may cancel your plan anytime through your customer portal or by contacting us directly.

  • Cancellations must be made before the next renewal date to avoid future charges.

  • If canceled after renewal, no refund will be issued for the remaining days.


Website Design Purchases

  • Engage our Shopify Website Design & Development services by placing the online order here.

  • Full payment is required upon order placement.

  • No cancellations or refunds are allowed after purchase. You may, however, transfer the project to another party who requires the service.


Exclusions

Our service fees do not include the following, where applicable:

  • Shopify plan & Shopify Point of Sale subscription Fees

  • Shopify apps subscription fees, where the apps are used for your website

  • Domain name purchase & domain hosting fees (Check domain name availability and price at with our preferred domain name provider - GoDaddy.com.)

  • Google Developer and/or Apple Developer subscription fees, if mobile apps are required.

  • Payment gateway fees (Some payment solution providers charge monthly/yearly fees.) Open an account with our preferred zero-startup fees provider - Hitpay, and enjoy special rates.

  • Advertising costs (e.g., Google Ad and social media advertisement cost) involved in promoting your website


We will assist you with registration and setup using your own payment method to ensure you maintain full ownership of your assets.


Ownership & Handover

Upon full payment, all rights and ownership of your Shopify store — including domains, accounts, and configurations — will be transferred to you. You retain complete control over your assets and credentials.


Service Warranty

  • We offer a 100% satisfaction guarantee and a 60-day service warranty on all completed projects.

  • Within 60 days of project completion, you may request revisions to ensure satisfaction.

  • After 60 days, ongoing updates and changes will be available via our Maintenance & Support Plans.


Refunds & Cancellations

Please refer to our Refund Policy and Subscription Policy for detailed terms regarding cancellations, refunds, and subscription renewals.


Contact

If you have any questions regarding these Terms or need assistance with billing, feel free to contact us anytime.