Subscription Policy
Effective Date: 8 November 2025
Thank you for choosing Triforte Solutions. This Subscription Policy explains how our subscription-based services, including maintenance and support plans, are managed, billed, renewed, and canceled.
Subscription Services
Triforte Solutions offers ongoing subscription services including, but not limited to:
Other recurring service packages as published on our website
Each subscription provides continuous access to support, updates, and services for as long as your plan remains active.
Subscription Billing
Subscriptions are billed automatically on a monthly basis, according to your selected plan.
You can subscribe via our Shopify Maintenance & Support page.
Payments will be processed using the payment method you selected during checkout.
You will receive an email invoice or payment confirmation for every successful renewal.
Accepted Payment Methods
We accept a wide range of payment options for flexibility and convenience:
Bank Transfer: Details available in your invoice
Online Payments: Credit & Debit Cards, FPX, DuitNow, GrabPay, ShopeePay, Touch ’n Go, Boost, Maybank QR Pay, and Alipay via HitPay
Buy Now, Pay Later: Available through ShopeePayLater, subject to provider eligibility
SCAN OR CLICK TO PAY
Auto-Renewal
All subscriptions automatically renew every month to ensure uninterrupted service.
The renewal date corresponds to the day your original subscription started.
You will be charged until your plan is canceled.
Cancellation Policy
You may cancel your subscription at any time via your customer portal or by contacting us directly at hello@trifortesolutions.com.
To avoid being billed for the next cycle, cancellations must be made before the renewal date.
If you cancel after renewal, no refund will be issued for the remaining unused period of your plan.
Failed Payments & Service Suspension
If a payment fails, you will receive an email notification with instructions to update your billing information.
Services may be temporarily suspended if payment remains outstanding after 7 days from the invoice date.
Your subscription will automatically resume once payment is successfully processed.
Plan Modifications
You can upgrade or downgrade your plan at any time.
Plan changes will take effect in the next billing cycle.
Any additional costs for upgrades will be reflected in the next invoice.
Ownership & Access
All assets, accounts, and credentials remain your property. Your subscription ensures continuity of support and technical assistance but does not affect ownership of your Shopify store, domain, or related tools.
Termination by Triforte Solutions
We reserve the right to terminate or suspend a subscription if:
Payment remains overdue for more than 14 days, or after several charging attempts
The service is misused or used in violation of our Terms of Service
Fraudulent or unauthorized activity is detected
Contact Us
For subscription assistance, cancellation requests, or billing inquiries, please contact us anytime.
