Effective Date: 8 November 2025

At Triforte Solutions, we value your trust and are committed to delivering high-quality Shopify website design, development, and maintenance services. This Refund Policy outlines the circumstances under which refunds may or may not be issued.

Website Design & Development Services

• A 50% deposit is required to begin all design and development projects.

• Once work has commenced, the deposit is non-refundable, as resources and time are immediately allocated to your project.

• The remaining balance is payable upon project completion and prior to final handover.

• No refunds will be provided once the final deliverables have been submitted.

• In the event of project cancellation before completion, your deposit may be credited toward another project or transferred to an affiliated company, subject to our approval.

Website Design Purchase (Online Orders)

• Full payment is required upon placing an order via Shopify Website Design & Development.

• Once purchased, no cancellation or refund is permitted, as project scheduling and resources are reserved immediately.

• However, you may transfer your purchase to another individual or company who wishes to use the service by notifying us in writing.

Maintenance & Support Subscriptions

• Payments for Maintenance & Support Plans are billed monthly or as per your selected subscription plan.

• All plans auto-renew until canceled.

• You may cancel anytime through your customer portal or by contacting us directly.

• To avoid being charged for the next billing cycle, cancellations must be made before the renewal date.

• If cancellation occurs after renewal, no refund will be given for the remaining unused period of your subscription.

Ad-Hoc and One-Time Services

Payments for one-time services such as troubleshooting, content updates, or feature enhancements are non-refundable once work has been confirmed.

Digital & Third-Party Subscriptions

Please note that we do not offer refunds for any third-party subscriptions or costs, including but not limited to:

• Shopify plans or apps

• Domain registration and hosting fees

• Google or Apple developer accounts

• Payment gateway or advertising costs

You will maintain full ownership of these accounts, and all charges are paid directly to the respective providers.

Service Warranty & Satisfaction Guarantee

We stand behind the quality of our work with a 100% satisfaction guarantee and a 60-day service warranty on completed projects.

• You may request revisions or adjustments within 60 days of delivery at no additional cost.

• After 60 days, any further updates will fall under your active maintenance plan or be billed separately.

Contact Us

If you have questions about this Refund Policy or need assistance, please reach out to us anytime.