Last Updated: 22 May 2024

At Triforte Solutions, we strive to deliver the highest quality services to our clients. Our refund policy is designed to ensure clarity and fairness in the event of project cancellations. By engaging our services, you agree to the terms outlined below.

1. Deposit Requirement

Upon confirmation of a project or job, a deposit of 50% or more of the total project cost is required. This deposit secures your project slot and allows us to commence work.

2. Non-Refundable Policy

No refunds will be given upon job or project cancellation at any stage of the design and development process. The deposit and any subsequent payments made are considered non-refundable.

3. Project Transfer

If a project or job must be cancelled, the remaining value of the project or job can be transferred to another affiliated company of your choice within our network. This transfer is subject to the approval of both Triforte Solutions and the receiving affiliated company.

4. Exceptions

In exceptional circumstances, we may consider requests for partial refunds on a case-by-case basis, solely at our discretion. Such exceptions are not guaranteed and will be evaluated based on the specific situation and the amount of work completed.

5. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Triforte Solutions Sdn Bhd
401-A, 4th Floor, Bangunan Loke Yew,
Jalan Mahkamah Persekutuan,
City Centre, 50050 Kuala Lumpur, Malaysia.
Tel: +60 16-325 3452
Email: hello@trifortesolutions.com

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.